PORT ARTHUR, Texas — One Port Arthur councilwoman says after an eight-month application process for the General Land Office's Harvey reimbursement program, she was shocked to receive a denial letter.

Charlotte Moses said she received a letter on October 25 saying she was ineligible for reimbursement for repairs for Harvey damage to her home. 

The GLO's homeowner reimbursement program gives homeowners money to reimburse funds spent out of pocket to repair homes after Harvey.  

Applicants have the chance to be reimbursed up to $50,000.

The process is a lengthy one, and Moses said she started back in March.

She made it all the way to the final steps just to be told she didn't qualify and she wants to know why.

She says she has proof from the city that proves her claims that her home is not in a floodplain, and that she should qualify for assistance.  

Since she first spoke out on Tuesday, she said the city has received at least five calls and letters from other residents saying they were denied for similar reasons. 

After being rejected, you have 10 days to appeal. Moses has filed an appeal. 

12News has reached out to GLO to find out more about the claims, but we have not yet heard back. 

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