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'Meaningful solutions' : Entergy Texas offering $150 bill credit to qualifying customers

With the bill credit, Entergy hopes to provide "meaningful solutions to Texas families who need extra help."

BEAUMONT, Texas — Entergy Texas is offering some financial relief to customers who are experiencing high bills due to recent challenges.

Entergy is offering a bill credit to help "the core of our company: our customers." The company partnered with the United Way of Greater Houston to offer a one-time $150 bill credit to qualifying customers. 

The bill credit is set to help customers with low or moderate household incomes. However, all Entergy Texas customers can apply.

APPLY NOW | Here's where to apply starting on Sept 27

MORE | Get more info on how and where to apply

The credit comes after record high temperatures led to historic statewide energy usage. Entergy officials believe this coupled with the high price of natural gas has greatly affected their customers. 

"Temperatures have gone up, the cost of natural gas has gone up, so Entergy Texas is ramping up our bill assistance efforts to ensure customers continue to have access to affordable energy," Eliecer Viamontes, president and CEO of Entergy Texas," said.

Viamontes said company officials have listened to their customers and plan to stay committed to Texas communities. With the bill credit, Entergy hopes to provide "meaningful solutions to Texas families who need extra help."

Those who want to apply for the credit can do so online. The application will be available through the United Way of Greater Houston website on September 27, 2022 starting at 9 a.m.

Customers can access the app via computer or cell phone. 

To be eligible, clients must have a total household income of up to 250% of the federal poverty level, which is equivalent to $69,000 for a family of four.

Officials will give out the credit on a first-come first-serve basis.

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From an Entergy release: 

THE WOODLANDS, Texas – At Entergy Texas, our business is focused on our customers, so we are taking a step forward to provide relief to Texans experiencing high bills as a result of recent challenges. Record temperatures led to historic statewide energy use this summer, and high natural gas prices continue to significantly affect the core of our company: our customers. That's why we've partnered with United Way of Greater Houston in partnership with United Ways neighbors to offer a $150 bill credit to customers who qualify on a first-come, first-served basis.

"Temperatures have gone up, the cost of natural gas has gone up, so Entergy Texas is ramping up our bill assistance efforts to ensure customers continue to have access to affordable energy," said Eliecer "Eli" Viamontes, President and CEO of Entergy Texas. "By listening to our customers and staying committed to our communities, we can provide meaningful solutions to Texas families who need extra help."

The online application for invoice credit will be available through the United Way of Greater Houston website at 9 a.m. on September 27. Customers should note that the app can be accessed via a computer or mobile phone, but a mobile phone is required to receive the passcode to verify account settings.

Although the $150 bill credit is intended for customers with low or moderate household incomes, all Entergy Texas residential customers can apply. To be eligible, clients must have a total household income of up to 250% of the federal poverty level, which is equivalent to $69,000 for a family of four. Visit www.entergy.com/answers to learn about eligibility requirements and the application process.

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