A family from Orange said they were taken advantage of by a hotel manager in Jennings, La., where they sought refuge after Harvey.
Among their complaints, they said they were charged for meals and bottled water they said were donated by volunteers.
A video filmed by one of those volunteers has subsequently gained traction online.
Jennings Police told 12 News the matter was under investigation.
The hotel manager denied the family's claims in a phone call with 12 News.
Watch the video below:
© 2017 KBMT-TV