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With innovations including new intelligent agent console, cutting-edge mobile app and intuitive reporting engine, small businesses can now deliver awesome customer service faster--anytime, anywhere
Fast-growing companies including HotelTonight, One Kings Lane and SoundCloud use Desk.com to deliver amazing customer service that accelerates company growth
SAN FRANCISCO, June 17, 2014 /PRNewswire/ -- Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today delivered next generation Desk.com, the future of customer service for fast-growing companies. With innovations including a new intelligent agent console, a cutting-edge mobile app and an intuitive reporting engine, small businesses can now deliver awesome customer service faster-anytime, anywhere. Fast-growing companies including HotelTonight, One Kings Lane and SoundCloud use Desk.com to deliver amazing customer service that accelerates company growth.
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Customer Service is the Competitive Advantage
More than 50 percent of small businesses fail in the first five years, according to the Small Business Administration. To avoid being among this statistic, small businesses must differentiate themselves by delivering exceptional customer service to outpace the competition and drive growth. Until Desk.com, small businesses had to choose between legacy support solutions that require dedicated IT resources or point solutions that lack the ability to scale as a company grows.
Small businesses are realizing that providing amazing customer service is a competitive advantage, which in turn helps grow their businesses. In fact, this is the #1 priority for emerging businesses, according to a recent Desk.com customer survey.
Introducing Next Generation Desk.com
With next generation Desk.com, the future of customer service has arrived. Fast-growing companies can now outpace the competition by delivering awesome customer service faster-anytime, anywhere. With an average set up ranging from hours to days, now fast-growing companies can use next generation Desk.com to go from deployment to delivering service in record time. Next generation Desk.com now includes:
Fast-Growing Companies Succeed with Desk.com
Desk.com is the all-in-one customer support app that empowers fast-growing companies to instantly deliver awesome customer support across all channels-phone, email, web and social media. Fast-growing companies such as HotelTonight, One Kings Lane, SoundCloud and Susty Party, are using Desk.com to deliver amazing customer support. Desk.com customers on average experience a 42 percent faster response to customers, 38 percent increase in agent productivity, 27 percent decrease in support costs and 36 percent increase in customer satisfaction, according to a Desk.com commissioned research. The full report, "Desk.com Customer Survey: Results & Analysis," is available here.
Pricing and Availability
Desk.com, a division of salesforce.com, is the all-in-one customer support app for fast-growing companies.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE.
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