Room service starting to check out from hotels - 12 News KBMT and K-JAC. News, Weather and Sports for SE Texas

Room service starting to check out from hotels


It's a little luxury for leisure travelers, and sometimes a necessity for business travelers. But hotel room service is changing as the habits of guests evolve.

The New York Hilton Midtown caused a stir earlier this summer when they announced that they'd eliminate room service this month. 

As hotels increasingly adapt the airline model of a la carte fees, it took some industry watchers by surprise. 

"Room service is a well-loved amenity by many guests, people love food, and I think that also for hotels that are four and five star properties, you know, room service is something that their guests really expect during a stay there," says Leigh Crandall, managing editor of JetSetter.

But room service revenue has been declining, according to an industry survey by PKF Hospitality Research. And while many upscale properties will always offer it, other hotels are moving to more "do-it-yourself" grab-and-go options for food at lower cost.

Still, for those who rely on room service after a late night flight or for an early breakfast, it's worth checking out before checking in. 

"Most often if you look under the amenities section or under the dining section on hotel websites, they'll list if they have in-room dining, and most often they'll actually list the menu there too, so you can check out prices before you get there," Crandall points out. 

For hotels minus the in-room meals, consider smartphone apps that locate nearby restaurants by cuisine, and let customers order for delivery.

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