Wells Fargo offers payment aid, mobile unit to Harvey-affected customers

Wells Fargo announced additional payment and fee relief Monday for customers impacted by Hurricane Harvey.

The company also announced the deployment of its Mobile Response Unit to provide disaster recovery assistance to customers across Texas.

“Wells Fargo team members across the country are focused on doing whatever we can to provide support to those impacted by Hurricane Harvey, and [Monday] we are announcing additional relief for customers and are deploying new resources to the area to help recover and rebuild,” said Tim Sloan, Wells Fargo CEO and president.

"Our thoughts are also with everyone now in the path of Hurricane Irma. Our teams on the ground and across the country are closely monitoring the new storm. We will deliver the same payment, fee relief and on-the-ground support to customers in impacted communities after Irma passes," Sloan said.

Payment and fee relief | How to contact Wells Fargo:

In response to the disaster, Wells Fargo said it will provide the following payment relief for the next 90 days in FEMA declared areas:

  • Credit cards
  • Student loans
  • Auto loans
  • Home mortgage
  • Home equity
  • Retail small business loans
  • Lines of credit 

The bank also said it is proactively waiving or refunding fees for impacted consumers in FEMA declared areas; this includes ATM fees for using non-Wells Fargo ATMs, late fees and debit card over-the-counter cash disbursement fees, among others.

In addition, Wells Fargo said negative credit reporting is being suppressed for home mortgage, home equity, credit card, student loan, personal lines and loans, auto loans and retail small business lending customers who receive payment relief.

Impacted customers who are not in a FEMA declared area are also reportedly able to receive similar benefits by contacting Wells Fargo. After 90 days, customers who are still experiencing hardships should contact customer service to discuss additional relief options.

Wells Fargo Home Mortgage and Home Equity customers impacted by Hurricane Harvey and floods should contact the Wells Fargo Disaster Assistance Team, 888-818-9147, to discuss payment arrangements or for assistance with property insurance loss claims.

The team is available Monday through Friday from 6 a.m. to 10 p.m. Central Time, and Saturday and Sunday from 7 a.m. to 5 p.m. CT, to help offer guidance and information about loans and assistance programs.

Customers in the impacted area who participate in an employer-sponsored 401(k) plan provided by Wells Fargo may be eligible to access their retirement savings. Recently, the IRS relaxed rules for employers that allow individuals easier access to their retirement savings for hardship purposes.

Wells Fargo said it is prepared to make hardship withdrawals or loans available to customers that qualify under these new guidelines. For more information, customers should call 800-728-3123.

Retail small business customers impacted by the hurricane are encouraged to call Wells Fargo, 800-225-5935, for more information and to discuss their options. Wells Fargo Insurance Services has also contacted clients in impacted areas to provide support and expertise as part of recovery efforts.

Customers of Wells Fargo Merchant Services who are in need of assistance with their merchant processing due to the impact of Hurricane Harvey can call 800-451-5817. Impacted merchant customers who contact Wells Fargo by Sept. 30 can receive a complimentary Wells Fargo Mobile Merchant card reader to attach to a mobile device, which will allow their business to accept card payments. The one-time cost for the card reader is waived; however, processing and data rates will still apply.

Commercial Distribution Finance is also working to ensure customers have adequate credit lines to handle the retail orders that may come through as a result of the relief and rebuilding efforts. Relationship teams are reaching out to business customers who may have been materially impacted by the storm to address their credit and cash flow management needs and provide relief on a case-by-case basis.

All other impacted customers needing assistance can contact Wells Fargo 24 hours a day, seven days a week, 800-TO-WELLS (800-869-3557). Visit Wells Fargo’s Get Help with Disaster Recovery web page for additional details.

Mobile Response Unit to be deployed and mobile ATMs

The Wells Fargo Mobile Response Unit is set to station in Dickinson, Texas, on Sept. 13 at 4105 Gulf Freeway.

Customers can receive in-person assistance from disaster recovery specialists on board from 9 a.m. to 7 p.m. weekdays and 9 a.m. to 2 p.m. Saturday. Specialized team members are prepared to provide in-person assistance with mortgage, home equity, auto, credit cards, student loans, personal loans, small business loans, insurance claims processing and advice to start the repair and recovery process.

Customers facing payment challenges can meet face-to-face with the company’s disaster assistance specialists to explore available options. Customers can also receive disaster recovery assistance services at Wells Fargo bank branches.

Wells Fargo said the unit will travel to multiple communities across Texas impacted by Hurricane Harvey. To follow or track the path of the Mobile Response Unit, the company said you should follow @wellsfargo on Twitter, where updates will be provided regarding location sites.

There is also currently a disaster recovery mobile ATM in Houston and Rockport, Texas.

© 2017 KBMT-TV


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