Sony PlayStation 4's 'blue light of death' haunting some customers

Courtesy ABC News

The PlayStation 4 may have sold more than 1 million units in its first day alone, but not all of them are happy customers. Many consoles have experienced what's being called the "Blue Light of Death," a situation where the PS4 doesn't output any signal to the TV while its power indicator displays pulsating blue light.

All PS4 consoles display the blue light when the PS4 turns on, but it eventually transitions to white when the system is fully functional. Consoles afflicted with the Blue Light of Death never get past the blue light, turning the system into a $400 paperweight. A troubleshooting guide on The PS4 forums says it could be issues relating to the system's power supply and hard drive, as well as incompatibility issues with certain televisions. "We appreciate your patience while we investigate," wrote the post's author, a Sony employee.

But patience seems to be running think for some customers. The PS4's customer reviews page on Amazon is filled with one-star reviews, many citing the Blue Light of Death as the main reason for the negative review.

Sony did not respond to ABC News' request for comment today, but an employee at the Sony PlayStation support phone line confirmed that the company was aware of the problem. He also said that customers can get a replacement PS4 if they are affected by the Blue Light of Death after they get in touch with Sony support.

ABC News' first review unit of the PS4 also experienced the Blue Light of Death and was quickly replaced. The new PS4 has not experienced any hardware problems.

The PS4 isn't the only video game console suffering from dead-on-arrival issues. Microsoft's Xbox 360 had a similar problem with a similar name: the Red Ring of Death. The Xbox 360's problems were significant enough to extend the console's warranty to three years, costing the company more than $1 billion.

Read on ABC News


To find out more about Facebook commenting please read the
Conversation Guidelines and FAQs

Leave a Comment