Many have reached out to us about Entergy overcharging its customers around the time of Harvey’s flooding, even after the loss of power during the storm.
"I would normally pay 70 to about 95 dollars a month,” said Karlii Mariah, a Nederland resident.
Mariah says that she was overcharged for the month of October by nearly 700 dollars.
"I didn't know how I was going to pay it, it was crazy.” Said Mariah. Especially because we were struggling because we couldn't work.”
After reaching out to Entergy, Mariah says that the company decreased her bill by 30 dollars. I was unable to get an explanation about lowering the charge.
Kacee Kirschvink with Entergy tells 12News by phone that if meters suffer damage during the storm, there can be issues measuring usage. The company often pulls up the billing information from the previous year. This can still be inaccurate if a homeowner evacuated and was not using any power at the time. Entergy said there is a process in place allowing customers to challenge their bills. The power company says they will work with customers who think their bill is incorrect. A flood desk can be reached at: 1-800-ENTERGY. Callers are asked to specify that they are a flood case.
Mariah was forced to cancel her service because of her inability to afford the large bill.
"I don't know what I’m going to be able to do because they don't want to work with me to try to pay it,” said Mariah.
Mariah is with another electricity provider and plans on writing a complaint to Entergy, so that this doesn't happen again.